Privacy policy

Who we are

Vanguard Traffic Services is responsible for the personal information it receives when you enquire about or use its services. For privacy questions, contact hello@vanguardtraffic.co.uk or call 0800 2740 122.

Information we use

When you contact us, you may provide your name, company, email address, phone number, site location, project details and correspondence. Only share information relevant to your enquiry. Our website hosting service may process technical information such as IP addresses, requested pages and security logs to deliver and protect the website.

Why we use it

We use enquiry and project information to respond, prepare quotations, arrange services and communicate about works. Where you are entering a contract with us personally, this supports steps you request before a contract and performance of that contract. For business contacts, our legitimate interests are managing enquiries, customer relationships and project delivery. We also use information to meet applicable legal obligations and protect our services.

Who receives information

Relevant information may be shared with our website, email and business-system providers, professional advisers, the authorities involved in your works and delivery partners where needed to coordinate the project. Follow the privacy information on any external enquiry form for details of that service.

How long information is kept

Retention depends on the purpose of the record: whether an enquiry remains active, whether it becomes a project, the period needed to administer the work, and applicable accounting, legal or dispute requirements. Information should be removed or anonymised when it is no longer needed for those purposes. Contact us to ask about a particular record.

External services and international processing

Links to enquiry systems and social networks take you to separate services with their own privacy notices. Their processing locations and transfer arrangements depend on the provider. Contact us for information about the providers used in handling your enquiry and any applicable international transfer safeguards.

Cookies and website features

These website pages do not include advertising trackers, analytics scripts or embedded social feeds. Hosting and security services may use technical information or essential functionality to operate the site. Opening an external service may introduce cookies governed by that service’s own notice.

Your rights

Depending on the circumstances, you may ask to access, correct, erase or restrict the use of your information, or obtain a portable copy. Where processing relies on consent, you can withdraw it without affecting earlier lawful use.

You can object to processing based on legitimate interests, and to use of your information for direct marketing. Contact us using the details above to exercise your rights.

Concerns and complaints

Please contact us if you have a concern. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Updates

This notice will be updated as our services and systems change. The date above indicates the latest revision.